📧 Contact Us

We're here to help with any questions or issues

📨

Email Support

Get help with technical issues, account questions, or general inquiries

support@transfertunes.com
Response within 24 hours
⚡

Premium Support

Priority email support for Premium subscribers

support@transfertunes.com
Response within 6 hours
🐛

Report a Bug

Found a technical issue or something not working correctly?

Report Bug
We fix bugs fast!
💡

Feature Requests

Have an idea for a new feature or improvement?

Suggest Feature
We read every suggestion
🔒

Privacy & Legal

Data deletion requests, privacy inquiries, or legal matters

privacy@transfertunes.com
Response within 30 days
🤝

Business Inquiries

Partnerships, press inquiries, or business opportunities

hello@transfertunes.com
Response within 48 hours

Common Questions

How long does it take to get a response?
Free users typically receive responses within 24 hours. Premium subscribers get priority support with 6-hour response times. For privacy/legal requests, we respond within 30 days as required by law.
What information should I include in my support request?
Please include: your email address, which platforms you're transferring between, what error message (if any) you're seeing, and steps to reproduce the issue. Screenshots are helpful!
Can you help me if my transfer failed?
Absolutely! Email support@transfertunes.com with details about which playlist failed and we'll investigate. Most transfer issues are caused by API changes or platform-specific restrictions, which we can usually work around.
How do I request data deletion?
Email privacy@transfertunes.com with your account email and "Data Deletion Request" in the subject line. We'll delete your account and all associated data within 30 days. Note that we retain payment records for tax compliance as required by law.
Do you offer phone support?
We currently only offer email support to ensure we can provide thorough, documented responses. Email also allows us to share screenshots, code snippets, and detailed instructions.
Can I suggest a new platform to support?
Yes! Email support@transfertunes.com with the platform name. We prioritize new platform integrations based on user demand and API availability. Popular requests include Pandora Premium, Audirvana, and Plex.

Before You Contact Us

Check our documentation: Many common questions are answered in our Terms of Service, Privacy Policy, and Pricing page.

Try refreshing: If you're experiencing technical issues, try clearing your browser cache, logging out and back in, or revoking and re-authorizing platform connections.

Check platform status: Sometimes issues are caused by streaming platforms being down or updating their APIs. Check the platform's official status page first.

Business Information

Company: Transfer Tunes LLC

Location: United States

Email: hello@transfertunes.com

Support: support@transfertunes.com

Privacy: privacy@transfertunes.com

Legal: legal@transfertunes.com

For legal notices, privacy requests, or formal correspondence, please use the appropriate email address above or send postal mail to our registered agent.

Our Response Time Guarantee

Free Users: We respond to all support emails within 24 hours during business days (Monday-Friday). Weekend emails are answered by Monday.

Premium Users: Premium subscribers receive priority support with 6-hour response times, 7 days a week. Critical issues (site down, data loss) are handled immediately.

Privacy Requests: Data deletion, access requests, and other privacy-related inquiries are handled within 30 days as required by GDPR and CCPA.

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